Refund policy

RETURN AND REFUND POLICY 

  1. Manufacturing Defect & Quality Guarantee

HOPE: Business for Good is committed to rigorous quality control standards across all manufacturing processes. We guarantee that all products leaving our facilities meet our strict product specifications and performance criteria.

  1. Reporting Defective or Non-Conforming Goods

Upon receipt, customers must inspect all packages for visual damage, structural compromised integrity, or manufacturing defects. In the event of a quality failure or non-conforming product:

  1. Claims regarding manufacturing defects, latent quality issues, transit damage, or incorrect items must be reported within 7 calendar days of delivery.

  2. To initiate a quality claim, contact marketing@generationhope.ph with your proof of purchase, lot/batch production numbers (where applicable), and clear photographic/video evidence of the defect or failure.

  3. Our Quality Assurance (QA) team will evaluate the submitted evidence to verify whether the defect stems from raw material flaws, manufacturing errors, or transit damage.

  1. Return Eligibility & Conditions

For standard non-defective returns,  allowed by law:

  1. Items must be requested within 30 days of delivery.

  2. Products must be completely unused, unaltered, in their original manufacturing packaging, with all original tags, quality seals, and documentation intact.

  3. Items must be returned to: 38 Pili Ave., Forbes Park, Makati City, Philippines. Unsolicited returns will not be processed.


  1. Non-Returnable & Excluded Categories

Product Category

Exclusion Reason

Perishable Goods & Consumables

Food, beverages, flowers, or plants subject to biological degradation.

Custom & Made-to-Order Items

Personalized products tailored to non-standard manufacturing specifications.

Personal Care & Hygiene Products

Cosmetics, beauty, and health goods restricted due to health and safety regulations.

Hazardous & Regulated Materials

Flammable liquids, gases, or chemicals restricted by transport safety standards.

Final Sale & Promotional Items

Clearance stock, final sale items, and gift cards.


  1. Quality Remedies: Replacement & Refunds

Once returned items are received at our warehouse, our technical team will inspect the physical goods:

  1. If verified as a manufacturing defect, HOPE will offer a full refund or a zero-cost replacement shipment (subject to inventory).

  2. Approved refunds will be credited back to the original payment method within 30 business days. Note that financial institutions may require up to 15 additional business days to post the transaction. Contact marketing@generationhope.ph if unresolved after 15 business days.